Customer support made simple
No clutter, no complexity, just the essentials to support your users, fast.
What is Helplify?
At its core, Helplify is a customer support and knowledge management platform that enables businesses to create, manage, and distribute helpful articles through an intuitive CMS. These articles form the foundation of a knowledge base—a centralised repository of information about your business, products, or services.
Key Features of Helplify
- Intuitive Content Management System (CMS)
- Build a customer-facing help center to reduce support inquiries
- Onboard new employees faster with structured learning materials
- Document product features and updates for your customers
Powerful Features for Better Support
Everything you need to provide exceptional customer support and self-service
Knowledge Base
Build a self-serve help center where your customers can find answers—fast. Write, organise, and update support content effortlessly.
- Rich text editor
- Article categorisation
- Search functionality
Smart Widget
Track how customers interact with your knowledge base and identify areas for improvement.
- Easy embed on any page or product
- Highlight featured articles to guide users
- Article viewer
Analytics
Track how customers interact with your knowledge base and identify areas for improvement.
- Article Views
- Article Ratings
- Time spent on articles
Seamless Integration
Works out of the box with your stack. Simple to set up, even easier to maintain.
- Copy-paste embeddable script
- Compatible with popular frameworks
- No heavy setup or backend config required
Basic
- Single user
- Knowledge base
- Unlimited articles
Pro
- Single user
- Knowledge base
- Unlimited articles
- Article ratings
- Article Hero Images
- Teams coming soon
- Priority access to new features
- Customisation